Terms & Conditions

Welcome to we368. By creating an account and using our platform, you agree to be bound by these Terms & Conditions ("Terms", "Agreement"). Please read this document carefully before proceeding. If you do not agree with any part of these Terms, you must not create an account or use our services.

we368 reserves the right to modify these Terms at any time. Material changes will be communicated via email and prominent website notice at least 14 days before taking effect. Continued use of our services after changes become effective constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

1. Definitions and Interpretation

For the purposes of this Agreement, the following definitions apply:

• "we368", "we", "us", "our" refers to the we368 platform, its operators, and affiliated entities providing online betting services.
• "Account" means the personal betting account you create on the we368 platform.
• "Player", "You", "Your" refers to any individual who registers for and uses we368 services.
• "Services" encompasses all betting products offered on the we368 platform including but not limited to sports betting, live casino games, slot games, and lottery products.
• "KYC" stands for Know Your Customer, the identity verification process required by anti-money laundering regulations.
• "Wager" or "Bet" means any stake placed on a betting market, game, or event through the we368 platform.
• "Balance" refers to the total funds available in your Account for placing wagers or withdrawing.
• "Indonesian Rupiah" or "IDR" is the official currency used for all transactions on the we368 platform.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to create an account on we368. This age restriction complies with Indonesian responsible gaming standards and is strictly enforced. We reserve the right to request proof of age at any time, and failure to provide valid documentation will result in account suspension or closure with forfeiture of any balance.

2.2 Geographic Restrictions

we368 services are intended for residents of Indonesia. By creating an account, you represent and warrant that you are physically located in Indonesia when accessing our platform and placing wagers. Use of VPNs, proxy servers, or other methods to circumvent geographic restrictions is strictly prohibited and constitutes grounds for immediate account termination.

2.3 Legal Capacity

You must have the legal capacity to enter into binding contracts under Indonesian law. You represent that you are not prohibited by law from engaging in online gambling activities and that your use of we368 services does not violate any local, regional, or national regulations applicable to you.

2.4 Account Registration Requirements

Each individual may register only one account on we368. Multiple accounts belonging to the same person are prohibited and will result in closure of all duplicate accounts and forfeiture of balances. During registration, you must provide accurate, complete, and current information including:

• Full legal name as it appears on your Indonesian national ID card (KTP)
• Valid email address that you have exclusive access to
• Telephone number registered in your name
• Complete residential address in Indonesia
• Date of birth

You are responsible for maintaining the accuracy of this information and must notify we368 immediately of any changes. Providing false or misleading information is a material breach of this Agreement and grounds for account termination.

2.5 Prohibited Persons

The following individuals are prohibited from creating accounts or using we368 services:

• Persons under 21 years of age
• we368 employees, directors, officers, and their immediate family members
• Employees or contractors of game providers, payment processors, or other we368 business partners
• Individuals who have previously been banned or excluded from we368 or who have self-excluded from gambling services
• Professional sports players, coaches, referees, or team officials with access to non-public information regarding events on which we368 offers betting markets

3. Account Security and Verification

3.1 Password Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Your password must be kept strictly confidential and must not be shared with any third party. we368 will never ask you to disclose your password via email, phone, or any other communication channel.

You must immediately notify we368 customer support if you believe your account has been compromised or if you notice any unauthorized use of your account. we368 is not liable for any loss or damage arising from your failure to maintain password security.

3.2 KYC Verification Process

we368 is legally required to verify the identity of all players to comply with anti-money laundering regulations and to prevent fraud, underage gambling, and multiple account abuse. Before processing your first withdrawal, or at any time upon request, you must complete KYC verification by submitting:

• Government-Issued Photo ID: A clear, legible copy of your Indonesian national ID card (KTP) showing your full name, date of birth, photograph, and ID number. The document must be valid and not expired.
• Proof of Address: A recent utility bill, bank statement, or government correspondence dated within the last 3 months showing your full name and current residential address matching the address registered on your account.
• Selfie Verification: A photograph of yourself holding your ID card next to your face, ensuring both your face and the ID card details are clearly visible.

KYC verification typically takes 24-72 hours from submission of complete documentation. Withdrawals are suspended until verification is successfully completed. we368 reserves the right to request additional documentation or information at any time to satisfy regulatory requirements or internal security procedures.

3.3 Third-Party Access Prohibition

Your account is personal to you and must not be used by any other person. You may not authorize, allow, or enable any third party to access your account or place bets on your behalf. Transferring, selling, or gifting your account to another person is strictly prohibited.

4. Deposits and Withdrawals

4.1 Deposit Methods and Processing

we368 supports deposits through the following Indonesian payment methods: bank transfers via BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, OCBC NISP, and Bank Permata; e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process.

Deposits made during banking hours (Monday through Friday, 08:00 to 16:00 WIB) are typically processed within 5 minutes. Deposits made outside banking hours or on weekends and public holidays are processed within 24 hours on the next business day. we368 does not charge deposit processing fees, though your bank or payment provider may impose their own charges.

4.2 Deposit Source Verification

All deposits must originate from a bank account or e-wallet registered in your own name matching the name on your we368 account. Third-party deposits are strictly prohibited. we368 reserves the right to request bank statements or payment provider documentation to verify the source of funds and will void bets and return deposits (minus any processing costs) if third-party funding is detected.

4.3 Withdrawal Procedures

Withdrawals can only be processed to the same payment method and account from which deposits were made. This anti-money laundering requirement ensures funds are returned to their legitimate owner. You must complete KYC verification before your first withdrawal can be processed.

Standard withdrawal processing time is within 24 hours on business days (Monday through Friday, excluding Indonesian public holidays). VIP tier members benefit from expedited processing: Gold tier within 12 hours, Platinum tier same business day, Diamond tier within 2-4 hours. Actual receipt of funds depends on your bank or e-wallet provider's processing time, which is beyond we368's control.

4.4 Withdrawal Limits and Conditions

Minimum withdrawal amount is IDR 100,000. Maximum withdrawal limits vary by VIP tier: Standard members IDR 50,000,000 per transaction and IDR 200,000,000 per month; Gold tier IDR 100,000,000 per transaction; Platinum and Diamond tiers have negotiable limits. Withdrawal requests exceeding these limits require manual approval and may take additional processing time.

Before processing withdrawals, we368 may require you to wager your deposited amount at least once (1x wagering requirement). This industry-standard requirement prevents money laundering through our platform. Bonus funds and associated winnings are subject to specific wagering requirements detailed in Section 5.

4.5 Fees and Charges

we368 does not charge withdrawal processing fees for standard withdrawals to Indonesian bank accounts or e-wallets. Expedited withdrawal options, if available, may incur additional charges disclosed before confirmation. Your bank or e-wallet provider may impose their own receiving fees, which we368 is not responsible for.

5. Bonuses and Promotions

5.1 Bonus Eligibility and Terms

we368 offers various bonuses and promotions including welcome bonuses, deposit match bonuses, cashback programs, and VIP tier rewards. Each promotion is governed by specific terms and conditions available on the promotions page and in promotional emails. You must read and understand these terms before claiming any bonus.

Bonuses are personal to you and may only be claimed once per person, household, IP address, and payment method unless explicitly stated otherwise. Bonus abuse including creating multiple accounts to claim repeated bonuses will result in forfeiture of all bonuses, voiding of associated winnings, and account termination.

5.2 Wagering Requirements

Most bonuses are subject to wagering requirements (also called rollover or playthrough requirements) before bonus funds and associated winnings become withdrawable. Wagering requirements vary by promotion but typically range from 5x to 35x the bonus amount. The specific requirement for each promotion is clearly stated in the bonus terms.

Different games contribute differently toward wagering requirements: slots typically contribute 100%, table games may contribute 10-20%, live dealer games may contribute 10%, and some games may be excluded entirely. Playing excluded games while active bonus wagering requirements remain will result in forfeiture of the bonus and associated winnings.

5.3 Maximum Bet Restrictions

While wagering bonus funds, maximum bet limits apply to prevent bonus abuse. Unless otherwise specified, the maximum bet per spin, hand, or round when using bonus funds is IDR 25,000. Placing bets exceeding the maximum bet restriction violates bonus terms and will result in voiding of the bonus, associated winnings, and potentially account suspension.

5.4 Bonus Expiration

Bonuses and their associated wagering requirements expire after a specified period, typically 30 days from the date of claiming. Any remaining bonus balance and unmet wagering requirements are removed upon expiration. It is your responsibility to meet wagering requirements within the validity period.

5.5 we368 Discretion

we368 reserves the right to refuse, withhold, or withdraw any bonus or promotion at our sole discretion if we believe the bonus has been claimed or used in violation of the terms, in bad faith, or by fraudulent means. We also reserve the right to modify or discontinue any promotion at any time without prior notice.

6. Betting Rules and Game Conduct

6.1 General Betting Principles

All bets placed on we368 are final and cannot be changed or canceled once confirmed. You are responsible for ensuring the accuracy of your bet selections before confirming. we368 accepts no liability for bets placed in error, and requests for cancellation will not be honored except in cases of obvious platform error.

we368 reserves the right to void any bet or withhold payment if we determine in our sole discretion that the bet was placed using non-public information, as a result of platform error displaying incorrect odds or results, through fraudulent means, or in violation of these Terms.

6.2 Sports Betting Rules

All sports bets are settled based on the official result declared by the governing sports body. In cases where no official result is declared or an event is abandoned, bets are typically voided and stakes returned, except where betting rules for that specific market dictate otherwise.

For live in-play betting, slight delays in odds updates may occur due to streaming latency. Bets placed during this delay that we determine gained an unfair advantage from knowledge of actual match events will be voided. we368 reserves the right to suspend or reject live bets at any time.

6.3 Casino Game Rules

All casino games including slots, table games, and live dealer games are provided by third-party licensed game providers. Game outcomes are determined by certified random number generators (RNGs) that ensure fair and unpredictable results. RTP (Return to Player) percentages are displayed for each game and represent the theoretical long-term payout rate.

In the event of a disconnection during a game round, the game provider's standard disconnection policy applies. Typically, incomplete game rounds remain valid and are settled based on the outcome, with results viewable in your game history after reconnecting.

6.4 Prohibited Activities

The following activities are strictly prohibited on we368 and constitute material breaches of this Agreement:

• Using automated betting systems, bots, or software tools to place bets
• Colluding with other players to gain unfair advantage
• Exploiting software errors, bugs, or vulnerabilities in the platform
• Engaging in arbitrage betting (exploiting odds differences between platforms)
• Using insider information or non-public data to place bets
• Laundering money through the platform by depositing, placing minimal bets, and withdrawing
• Reversing deposits through bank or payment provider chargebacks after funds have been wagered

Engaging in any prohibited activity will result in immediate account suspension or termination, forfeiture of balance, and potential legal action.

6.5 Game and Betting Limits

we368 reserves the right to impose stake limits, payout limits, and account limits at our discretion. Different games and betting markets have different minimum and maximum stake amounts. High-stake players may face additional verification requirements or reduced limits if we determine the activity poses increased risk.

7. Limitations of Liability

7.1 Service Availability

While we368 strives to provide uninterrupted service, we do not guarantee that the platform will be available at all times or error-free. Platform downtime may occur due to maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control. we368 is not liable for any losses or damages arising from service interruptions.

7.2 Third-Party Service Providers

we368 utilizes third-party providers for game content, payment processing, and other services. While we partner with reputable providers, we368 is not responsible for errors, delays, or failures originating from these third parties. Your use of third-party services through our platform may be subject to additional terms imposed by those providers.

7.3 Limitation of Damages

To the maximum extent permitted by applicable law, we368's total liability to you for any claims arising from or related to your use of our services is limited to the amount of your account balance at the time the claim arose, or IDR 1,000,000, whichever is lower. we368 is not liable for any indirect, incidental, consequential, or punitive damages.

7.4 Player Responsibility

You acknowledge that gambling involves risk of financial loss and that you participate in our services at your own risk. we368 does not guarantee winnings and is not responsible for gambling losses. You are responsible for understanding the rules of each game or bet before participating and for managing your gambling budget responsibly.

8. Account Suspension and Termination

8.1 we368's Right to Suspend or Terminate

we368 reserves the right to suspend or terminate your account immediately, with or without notice, if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• You fail to complete KYC verification when requested
• You provide false or misleading information
• Your account is dormant for 12 consecutive months
• Required by law or regulatory authority

Upon termination, any remaining balance will be returned to you (minus any amounts owed to we368 or determined to be obtained through fraudulent means) after verification of your identity and payment details. Active bonuses and associated wagering requirements are forfeited upon account closure.

8.2 Player's Right to Close Account

You may close your account at any time by contacting customer support. Upon receiving your closure request, we368 will process your remaining balance for withdrawal subject to standard verification and wagering requirement completion. If you wish to self-exclude due to gambling concerns, please refer to our Responsible Gaming page for dedicated support options.

8.3 Dormant Account Policy

Accounts with no login activity for 12 consecutive months are considered dormant. we368 reserves the right to charge a monthly dormancy fee of IDR 50,000 or 5% of the remaining balance, whichever is lower, to cover account maintenance costs. You will be notified via email before dormancy fees are applied.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with international online gaming standards and best practices applicable to our operational jurisdiction. Both parties agree to submit to the jurisdiction of the appropriate courts for resolution of disputes that cannot be settled through our internal complaint process.

9.2 Complaint Procedure

If you have a complaint or dispute regarding our services, please contact our customer support team via live chat, WhatsApp, or email at [email protected] with full details of your complaint. we368 will investigate and respond to your complaint within 7 business days. If you are not satisfied with our response, you may escalate the matter as described in Section 10.

9.3 Limitation Period

Any claim or dispute arising from or related to your use of we368 services must be brought within 90 days from the date the cause of action arose. Claims not brought within this limitation period are permanently barred.

10. Contact Information

For questions, concerns, or issues regarding these Terms & Conditions or any aspect of we368 services, please contact our customer support team:

Acknowledgment: By creating an account and using we368 services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must immediately cease using our services and close your account.